Privacy Policy

Last Updated: 17/02/2025

At NZ Packaging, we are committed to safeguarding the privacy of the personal information collected from visitors to our website (the “Site”). This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in line with the New Zealand Privacy Act 2020 and any other relevant laws. By using our Site or providing personal information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

1. Personal Information:
   We collect personal information that you choose to provide to us. This may include:
   • Email address
   • Phone number
   • Company name
2. Non-Sensitive Information:
   We do not collect any sensitive personal information such as government identification, health data, or financial account details.
3. Future Use of Cookies or Similar Technologies:
   We do not currently use cookies or other tracking technologies. However, we reserve the right to implement cookies in the future to enhance user experience, analyse site performance, or for other operational needs. In such cases, we will update this Privacy Policy accordingly.

2. How We Collect Information

1. Website Forms:
   When you fill out a form on our Site (e.g., to make an enquiry or sign up for updates), we collect the personal information you provide (email, phone number, company name).
2. Email Enquiries:
   If you contact us directly via email, we may retain the content of your email, your email address, and our response.

3. How We Use Your Information

We use the collected information for the following purposes:

1. Responding to Enquiries:
   To reply to any queries, comments, or requests you submit through our Site or email.
2. Marketing Communications:
   To send you marketing or promotional materials, updates, or other information that may be of interest to you. We use third-party services such as Klaviyo for our email marketing efforts.
3. Customer Relationship Management:
   We store your information in our Prospect CRM system so we can efficiently manage and respond to enquiries, maintain customer records, and provide relevant updates and services.

4. Disclosure of Your Information

We may share your personal information in the following circumstances:

1. Third-Party Providers:
   We use reputable third parties to help us operate and manage our services (e.g., hosting providers, CRM systems, marketing email platforms). These providers may have access to your personal information only to perform services on our behalf and are obligated not to disclose or use it for any other purpose.
2. Legal Requirements:
   We may disclose personal information if required to do so by law, court order, or in response to a valid legal request.
3. Business Transactions:
   In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We will notify you of such a change in ownership or transfer of assets in a timely manner.

5. International Data Transfers

Your personal information may be stored or processed in databases located outside of New Zealand. We take reasonable steps to ensure that any international transfers comply with the requirements of the New Zealand Privacy Act 2020 or other applicable privacy laws.

6. Data Storage and Security

1. Third-Party Storage:
   All data is stored with third-party services (e.g., Webflow, Klaviyo, Prospect CRM). We rely on their security protocols to help safeguard your information.
2. Security Measures:
   We implement and maintain reasonable physical, technical, and administrative security measures to protect personal information from unauthorised access, alteration, disclosure, or destruction.
3. Retention Period:
   We retain your personal information only for as long as it is needed to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access Your Personal Information: You can request a copy of the personal information we hold about you.
• Correct Your Personal Information: You can ask us to correct any inaccurate or incomplete personal information.

If you would like to exercise these rights, please contact us using the details in the Contact Us section below.

8. Children’s Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect or store any personal information about children.

9. Future Use of Cookies

While we do not currently use cookies, we may implement them in the future to:

• Remember your preferences
• Analyse site usage
• Provide personalised content or advertisements

Should we begin using cookies or similar technologies, we will update this Privacy Policy and, where required, request your consent to do so.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or would like to exercise your rights, please contact us at:

Email: sales@nzpackaging.nz

We do not have a designated Data Protection Officer, but we will ensure any privacy-related request or concern is handled promptly by our internal team.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the updated version on our Site with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed of any changes.

Acceptance of Privacy Policy

By using our Site or providing personal information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our Site or submit any personal information.

‍