Privacy policy
Effective: March 2026
NZ Packaging Limited (trading as NZ Packaging, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase through https://nzpackaging.nz (“the Website”).
This policy is governed by the New Zealand Privacy Act 2020.
1. Information We Collect
Information you provide directly
When you interact with the Website, we may collect personal information that you voluntarily provide, including:
• Your name, email address, phone number, and business name
• Billing and shipping addresses
• Payment information (processed securely through our payment provider — we do not store full credit card numbers)
• Trade account application details, including business registration information
• Any information you provide when contacting us via email or through the Website
Information collected automatically
When you visit the Website, certain information is collected automatically through cookies and similar technologies, including:
• Your IP address, browser type, operating system, and device information
• Pages you visit, time spent on the Website, and referring URLs
• Shopping behaviour such as products viewed, items added to cart, and purchase history
2. How We Use Your Information
We use your personal information for the following purposes:
• Processing and fulfilling your orders, including shipping and payment
• Managing your trade account, including credit assessments and invoicing
• Communicating with you about your orders, account, or enquiries
• Sending marketing communications where you have opted in or where we are otherwise permitted to do so (you may unsubscribe at any time)
• Improving the Website, our products, and customer experience
• Complying with legal and regulatory obligations
3. Tools and Services That Access Your Data
We use the following third-party services to operate the Website and communicate with you:
• Shopify: Our e-commerce platform, which processes orders, payments, and stores customer data. Shopify’s privacy practices are governed by their own privacy policy.
• Klaviyo: Our email marketing platform. If you subscribe to our mailing list or make a purchase, your name, email address, and purchase history may be shared with Klaviyo to send you relevant communications. You can unsubscribe at any time via the link in any email.
• Google Analytics: We use Google Analytics to understand how visitors interact with the Website. This collects anonymised data about your browsing behaviour. You can opt out by installing the Google Analytics opt-out browser add-on.
We do not sell your personal information to third parties.
4. Cookies
The Website uses cookies — small text files placed on your device — to provide core functionality and improve your experience. Cookies we use include:
• Essential cookies: Required for the Website to function, including maintaining your shopping cart and login session.
• Analytics cookies: Used by Google Analytics to collect anonymised usage data.
• Marketing cookies: Used by Klaviyo to track email campaign engagement and personalise content.
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the Website.
5. Data Storage and Security
Your personal information is primarily stored on servers operated by Shopify and our third-party service providers. Shopify’s servers are located overseas (primarily in Canada and the United States). By using the Website and providing your information, you consent to the transfer and storage of your data outside New Zealand.
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained for a minimum of seven years in accordance with New Zealand tax and financial record-keeping requirements.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal obligations to retain certain records
• Withdraw your consent to marketing communications at any time
To exercise any of these rights, please contact us at sales@nzpackaging.nz. We will respond to your request within 20 working days.
8. Marketing Communications
If you have opted in to receive marketing emails, or if you are an existing customer, we may send you information about products, promotions, and updates that we believe may be of interest to you. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
9. Third-Party Links
The Website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Complaints
If you have a complaint about how we have handled your personal information, please contact us at sales@nzpackaging.nz. If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.
12. Contact
If you have any questions about this Privacy Policy, please contact us:
NZ Packaging Limited
2/7 Saltmarsh Lane, Richmond, Nelson, 7020, New Zealand
Email: sales@nzpackaging.nz